Nexen has been ranked first in the “Tyre” segment on South Korea’s ‘2018 Global Customer Satisfaction Competency Index (GCSI)’ for the ninth consecutive year.
The GCSI is an evaluation system developed and conducted by the Global Management Association, a research evaluation institution under South Korea’s Ministry of Trade, Industry and Energy. It was established to raise awareness and improve customer satisfaction management by providing a global industrial competitiveness index.
This year’s evaluation was conducted through a three-week online survey, focused around Seoul and six other metropolitan cities. The evaluation was carried out by 102,000 participants in areas of customer satisfaction, customer value, global competency and loyalty.
The company is also continually improving its product quality and satisfaction, ranking first in the ‘All-Season Tyre Test’ conducted by ‘ADAC Motorwelt,’ a German automotive magazine that is highly influential in Europe.
Nexen’s innovative technology is also continually being recognised in the global market, with the company expanding its product supplies to global automakers such as Porsche, Volkswagen and Renault FCA (Fiat Chrysler Automobiles) Group.